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Service

Always at your service
We are pleased to assist you as your competent partner. The Service of EMKA Electronics provides installation, set-up and function check and maintenance as required. Everything from one source. The service professionals of EMKA Electronics ensure the optimum operation of the EMKA Rack Management Systems at any time.

 

Service contract

 Scope of supply and services

  • Software licence fee; software updates, if available
  • Annual system check, incl. function check (mech. / electronic)
  • Warranty battery life, battery exchange every 3 years
  • Material costs (among others batteries, handles, etc.) (*)
  • Travel expenses (*)
  • Working time (*)
  • Invoicing system extensions (e. g. integration of new cabinets) only work and material costs incurred if action can be coordinated with the routine maintenance work.
  • guaranteed reaction times in case of failure (**)

(*) not in case of incorrect use or damage caused by the customer
(**) in case of trouble ticketing until 11.00 am: Trouble shooting service on the same working day, in case of trouble ticketing after 11.00 am: Trouble shooting service on the next working day bv 12.00 noon, trouble shooting service generally within the customary working time during the customary working days.

Service