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Online Support

Presentation and support as if we were on site!

Product presentation or support conveniently at your workplace - this is possible with TeamViewer! All you need is an internet connection, a web browser and a telephone.

Following the motto: "Presentation and support as if we were on site" we mirror our active screen surface in real time on your screen in a TeamViewer session. Lean back and relax and get a direct impression of the functions and possible fields of application of our products in a product presentation.

As a matter of course, TeamViewer also works in both directions, i. e. you can mirror your active screen surface on our screen. This is a great help especially with regard to the Support as you can show our staff directly on the screen where the shoe pinches without having to describe the issue on the phone for hours on end.

In addition to the bidirectional presentation, there is also the possibility for our staff to directly access your computer. In this way our staff can eliminate your application issues without much effort and directly in front of your eyes.

As a matter of course all TeamViewer actions, especially the access to your computer, comply with the highest security standards and only work after your authorisation.

Download TeamViewer QuickSupport

And this is how simple a TeamViewer session is:

  • Click on the link above to download the TeamViewer QuickSupport.
  • Depending on the settings of your browser you can either only save or directly execute the TeamViewer QuickSupport version on your computer. If you had decided for "Save", please start the TeamViewer QuickSupport program after the download from your download directory.
  • After the start you will tell our member of staff the displaye  Partner ID and the Password by telephone. For security reasons the password is newly created for every session.
  • After our member of staff has entered the data in their TeamViewer mask, the session starts.

The TeamViewer session meets highest security requirements. Data is transmitted in encrypted form. For further information please consult the TeamViewer website:

Agent E Standalone USB-Treiber

Der Agent E Standalone Griff (3000-U900-1XX) wird von Windows erkannt und die nötigen Treiber werden eigenständig installiert.

Falls die Installation der Treiber nicht automatisch startet, beachten Sie bitte folgende Punkte:

  • Der Agent E Griff muss geschlossen sein.
  • Nach dem Anschließen per micro USB Kabel muss der Griff am transparentem Kunststoffauge berührt werden.
    Erst danach ist eine Kommunikation mit dem PC möglich.
  • Achten Sie darauf, ein micro USB-Kabel zu verwenden, das für den Datenaustausch geeignet ist. Minderbestückte USB-Kabel, die lediglich zum Laden geeignet sind, können nicht für den Datenaustausch zwischen Agent E und PC verwendet werden.

Falls Sie alle Punkte befolgt haben und die Treiber trotzdem nicht installiert werden, laden Sie bitte den passenden Treiber herunter und installieren ihn manuell:

Windows 7    Virtual Com Port Driver 32 Bit & 64 Bit
Windows 8 / Windows 10     Virtual Com Port Driver 32 Bit & 64 Bit